Coldnose is committed to safeguarding your privacy online.  We will only collect, store, and use your personal information in our dealings with you, either to contact you regarding an order, or to inform you of new products, sale offers or other related information.  We will not pass or share your information with any third party.

By using our site and purchasing items from us, you agree for us to collect and store information such as your name, email address, postal and contact details, and purchased items.  You agree for us to collect and store your credit or debit card details through our payment gateway Paypal.  None of this information will ever be passed to a third party.

We will also ask you whether the item(s) you purchase are for yourself or as a gift for someone else.  This is purely market research information for our own use.  If you own a dog, we will also ask you for the breed of dog, so that we may send you information on new products or promotions for your breed of dog.  If you are a cat owner, likewise we will send you information on new products or promotions that may interest you.

We will keep a record of any email correspondence so that we can track and resolve any issues or questions you may have.

Because we are an on-line only business, we have to restrict telephone calls, as there may not always be someone here to take calls during office hours.  However, if you would like to speak to us, then please drop us an email with your contact telephone number, the preferred time you would like us to telephone you and the nature of your enquiry.  We will endeavour to answer your request within 24 hours.



The internet is not a 100% secure medium and accordingly, we cannot guarantee the security of any information you send to us or we send to you via the internet.  We are not therefore responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information, although we do take all reasonable steps and endeavours to conduct our business to best practice, and that includes security of information.  We take every precaution to protect your information, and all personal information stored by us is kept on a server in a secure environment.

SSL (secure socket layer) encryption technology is used for protection of information in transit for any sensitive transactions such as payments.  We do not store or process your card details ourselves, they are processed and stored via Paypal, one of the most secure and trusted payment gateways.

In the unlikely event that the business assets of Coldnose are ever sold to another company (our data records being part of our business), we will notify you and use reasonable endeavours to ensure that the new entity agrees to follow our code of practice in not sharing your information with third parties.



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By visiting our website with your browser settings adjusted to allow cookies, you are consenting to using cookies to provide you with a fully functional shopping experience.  If you don’t agree to allow cookies, the website (like most shopping websites) won’t work when cookies are blocked.  For instance, you would not be able to store products in your basket or ask for your preferences to be remembered.  They are not used to store sensitive information.  The data we collect through use of cookies is solely for the purpose of enhancing our website and your browsing experience.  It is never used to identify you.



A cookie is a small text file which is downloaded and stored on your computer or mobile device, such as phone or tablet, by websites that you visit.  Your browser accesses the cookie file only when you visit the website where it was generated.  This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.  Supermarket on-line sites use this all the time to record your frequent and favourite purchases.  It allows for an altogether more personal shopping experience.